Email Template Editor Follow

Welcome to our brand new Email Template Editor panel!

We will guide you through all the necessary steps in order to help you get started with editing your own email template.

First, you'll need to have the following items into consideration:

1. Although you're already seeing the editor panel available, you will need to contact support@cuseum.com so we can enable the editing capabilities for your account.
2. The editor uses HTML. You can also edit without HTML, but for optimal results HTML experience is recommended/desired.
3. Once we enable it for you, we will add the HTML version of your email template to your Cuseum account, so you can get started from there.

Once the above is all set, you may begin editing. For simple changes like text, you may edit the text directly on the standard view:

Then, click on Save Changes.

For more complex changes like images and others, you may use the HTML editor:

This is how the HTML editor looks like:

Variables you can use inside the editor:

• Email body:
  • {{ user_name }}
  • {{ museum_name }}
  • {{ pass_url }}
  • {{ guest_pass_url }}
• Subject:
  • {{ user_name }}
  • {{ museum_name }}

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Renewal Template (Optional)

You will also see a second tab called "Renewal":

This is for customers who want to send a personalized version of the email template for renewing members (instead of the "initial delivery" email which is the default one). To start using it, you will need to check the "Send to member upon renewal date" check box.

Important:

Once the Renewal email template check box is enabled, our system will automatically send the renewal email when any expiration date changes occur. Examples:

Current exp date: 07/07/2023 - New exp date: 07/08/2023

Current exp date: 01/01/2023 - New exp date: 01/01/2028

Please note that this renewal email will only be sent to members that renewed, but didn't install the digital card before. If a member's expiration date changes, and this member already had the digital card installed, then no email will be sent (the installed card will automatically reflect the update).

Always remember to save changes!

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(NEW!) Reminder Template (Optional)

From now on, you will also see a third tab called "Reminder":

This is for organizations that want to send a personalized reminder for new members who already got their original email, but never installed the digital card. To start using it, simply check the "Send to the member after [X] days if they haven't installed their card" check box. Then, make sure you add an amount of days inside the text box (how many days after the first email has been sent). See the image above as a reference.

Last but not least, make sure you already added your email copy inside Body Text (if you don't know where to start, simply copy the html version of the "Initial Delivery" one and start from there).

Always remember to save changes!

We'll be happy to help at support@cuseum.com in case you have any doubts about how to use the editor.